Policies and FAQs

All guests entering RHHS Arena must have a valid event ticket to gain admission. Guests should retain their tickets to verify proper seat location. Re-entry to the arena is prohibited. Children under the age of two years old do not need a ticket to enter if they sit in parent/guardian's lap. Any guest 2+ will require a ticket.

Alcohol is restricted from the arena and will not be sold.

Bags must be clear. All items inside bags are subject to search by security.

While professional cameras are not allowed, personal cellular devices with cameras are allowed. Recording is allowed only on phones.

Gates will generally open 60 minutes prior to the event starting. This may vary depending on the type of event being hosted.

During events, the Lost and Found can be located at the Customer Service Center near Gate 2.

If you wish to apply for a media pass, please fill out the contact form. .

All tickets are ineligible for a refund unless the event is cancelled.

Wi-Fi is not available for customers. Please use your cellular data if applicable.